Legal

Privacy Policy

Last updated: January 2025

1. Introduction

Meridian Assets Market ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services ("Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our Services immediately.

2. Information We Collect

We collect personal information you provide directly, including:

  • Identity data: Full name, date of birth, national ID or passport number.
  • Contact data: Email address, phone number, postal address.
  • Financial data: Bank account details, payment card information (tokenised - not stored in plain text), transaction history.
  • Technical data: IP address, browser type, device identifiers, cookies, log data.
  • Usage data: Pages visited, features used, trading activity, time stamps.
  • Communications: Support tickets, chat logs, email correspondence.

3. How We Use Your Information

We use your personal data to:

  • Create and manage your account and verify your identity (KYC/AML compliance);
  • Execute and record your trading activities and financial transactions;
  • Provide customer support and respond to your enquiries;
  • Comply with legal obligations, including regulatory reporting requirements;
  • Detect and prevent fraud, money laundering, and unauthorised account access;
  • Send transactional notifications (withdrawals, margin calls, system alerts);
  • Send marketing communications where you have provided consent (opt-out available at any time);
  • Improve our platform and services through aggregated analytics.

4. Legal Basis for Processing

We process your data on the following grounds: (a) performance of a contract - account management and trade execution; (b) legal obligation - AML, KYC, and regulatory reporting; (c) legitimate interests - fraud prevention, platform security, and service improvement; (d) consent - marketing communications and non-essential cookies.

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Regulatory authorities as required by law;
  • Banking partners for payment processing and fund segregation;
  • Identity verification providers for KYC processing;
  • Technology providers who process data on our behalf under data processing agreements;
  • Fraud prevention networks to detect and prevent financial crime.

6. Data Retention

We retain personal data for as long as your account is active and for 7 years thereafter to comply with financial regulations. Communication records are retained for 5 years. You may request deletion of certain data where no legal obligation requires retention.

7. Your Rights

Subject to applicable law, you have the right to: access a copy of your personal data; correct inaccurate data; request deletion (where legally permissible); restrict processing; data portability; object to processing; and withdraw consent at any time. Submit requests to legal@meridianassetsmarket.com.

8. Cookies

We use strictly necessary cookies for platform functionality, performance cookies for analytics, and optional marketing cookies with your consent. You may manage cookie preferences at any time via our Cookie Policy page.

9. International Transfers

Your data may be transferred to servers outside your country of residence. Where transfers leave the European Economic Area, we apply appropriate safeguards (Standard Contractual Clauses or adequacy decisions).

10. Contact

For privacy-related enquiries, contact our Data Protection Officer at legal@meridianassetsmarket.com.